FAQ.

Are your scarves suitable for all seasons?

Yes, we offer lightweight options for summer and cozy, warm styles for colder seasons.

Do you offer gift wrapping or custom messages?

Yes! Select the gift option at checkout and include your custom message—we’ll take care of the rest.

Where do you ship?

We currently ship across Egypt, with plans to expand internationally soon.

How long does delivery take?

Orders are usually delivered within 2-5 working days, depending on your location.

Are your designs exclusive?

Many of our scarves are limited-edition, designed in-house to ensure uniqueness and elegance.

Do you offer discounts for bulk or wholesale orders?

Yes, we offer special pricing for bulk purchases. Contact us directly for details and a custom quote.

How can I contact customer service?

You can reach us via WhatsApp, Instagram, Facebook or contact form in our website—we usually reply within a few hours.

What payment methods do you accept?

We accept cash on delivery (COD), online payments either through Debit or Credits cards or wallet, Instapay, and mobile wallet payments (e.g., Vodafone Cash).

Are there any items not eligible for return?

Yes, sale items and scarves that have been worn or washed are not eligible for return or exchange.

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